This year, AXA’s “Activity & Corporate Responsibility Report” has become an “Integrated Report.” This shift reflects our commitment to offer a better understanding of how the company creates value not just now but in the future, and not just in financial terms, but also in terms of its impact on society.
“We want to empower people to live a better life.”Thomas Buberl, Chief Executive Officer
AXA has devised “early solutions” to give its customers concrete help fast. Funds are made available even before the claim has been fully processed so the customer doesn’t suffer while waiting for a response.
AXA has implemented a « next steps » approach. When magaging their claims, customers can find out exactly what the stages of the process are, the status of their application and the next three steps in the process, either online, on a smartphone or by calling their adviser.
Waiting for an insurance claim to be processed or waiting for reimbursement can be stressful. With “claim status,” we give our customers step-by-step details of progress in their claim and the action taken.
Customers can now rate products and services on the basis of criteria such as the adviser’s ability to listen, processing time and transparency of information, and share their opinion online. “Transparent instant customer feedback” is due to be rolled out in all AXA entities by the end of 2017.
AXA has developed a multi-purpose app to manage all policies, store key documents and make claims. Also offering a number of useful services, MyAXA is already operational in 17 countries and soon will be available to all customers.
“We’ve combined a local agency with an online marketing system that targets local customers to double or even triple the efficiency of our sales team.” Discover his story
“Digital technology has considerably reduced the amount of paper we have to handle. So we can concentrate on the more complex cases, which is fascinating for us.” Discover her story
“I have developed the broad skillset and open mind you need in this job. You have to be quick off the mark to keep up with social media practices!” Discover her story
“It was an internal data science training course that opened my eyes to the truly amazing array of possibilities that new technologies can offer.” Discover his story