Claims Officer

Location Hong Kong
Experience level Experienced Hire
Job details sector Health
Apply before Date not available

  •  Assess and process medical claims according to company’s claims guidelines; 
  • Ensure claims are processed within company service standard; 
  • Ensure accuracy and review the claims procedures for continuous improvement.
  • Liaise with medical service providers for pre-approval arrangement.
  • Verify policy liability and alert underwriters on any suspicious, fraudulent claims.
  • Reply enquiries from agents, brokers and customers in a timely manner.
  • Provide administrative support to group & individual medical clients through handling claims cheque & reject letter, dispatching claims statement / correspondence to the clients; Sorting of daily claims incoming documents and processing registration.
  • Contribute to the preparation of statistical reports on claims information required internally or externally.
  •  Cooperate with other teams to meet the deadlines and expectation of services
  • Participate in Claims Ad hoc projects.

·   Form 7 or above

·   At least 3-5 years of working experience in insurance industry, preferable with experience in individual health / employee benefits

·   Preferably with insurance professional qualification or near completion of LOMA  or ALHC

·   Knowledge of the AS400 system

·   Good interpersonal skill with service attitude, numeric sensitive and attentive to details.

·   Good command of both spoken and written English and Chinese, Mandarin is an advantage & PC skills.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.

We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

We offer excellent career prospects and attractive remuneration package to the right candidates.