Business Support Executive, Kuching Branch

Location SARAWAK, Malaysia
Experience level Executive Role
Job details sector Sales and Distribution
Apply before Date not available




Reporting to the Branch Administrator, the successful candidate will be responsible to provide support in ensuring Branch Target are achieve. This includes both Marketing Support & Administrative Support. The role is not limited to conduct relationship management with marketer’s agent as additional point of contact and to provide technical support, to Track & Follow up with Head Office Claim Department on claim status / Merimem system on claim issues, interaction with clients at Customer Service Desk for walk-in and phone (complaints, quotations, enquiries)





Direct Sales Engagement & Agency Support

·         Interaction with clients at customer service desk for walk-in and phone (complains, quotations, enquiries)

·         To ensure achieved cross selling target

·         Assist agents from time to time.

·         To assist broker in their on and off site counter from time to time.

·         Coordinate with BOAM for agency administration such as recruitment/ CPD point / training

·         Provide guidance to agents such as underwriting and product knowledge


Sales Business Support

·         Check daily STP failures report and provide summary report to Branch Administrator

·         To handle branch underwriting work and ensure compliance with regulations and audit actions – e.g. Underwriting guidelines & AML, Treaty Retention & accumulation (handled by BM / Marketers at Branch without Underwriters)

·         Conduct proposal review, Underwriting analysis in accordance with Underwriting guidelines

·         Work with Business Sales support to follow up on outstanding supporting documents from agents

·         Conduct policy issuance checks – checking AS 400 for their enforce status

·         Underwriting referrals and approval in FLAS as per underwriting guide. To refer to HQ Underwriters if above branch authority.

·         Process cancellation & non NB endorsements for non-motor

·         NCD adjustments and motor endorsements & cancellations

·         To monitor sorted policies are send to respective  agents / insured

·         Responding to queries and complaints immediately

·         Monitoring of processing and sorting of all policies

·         To ensure all brochures, proposal forms and policies jackets are sufficient at all time.


Claims Process & Support

·         Assist in claim registration in AS400

·         Provide checklist for claim documents required to direct customers / agents

·         Provide value added customer service to agents / clients with regard claim handling matters

·         Notifying claim by email to HQ and register claim, follow up on docs from agents / insured and submit claims docs to HQ, whilst ensuring that documents are complete.

·         Once documents are complete, to follow-up with HQ for approval and payment.


Pre-sales control

·         Always willingly / standby at helpdesk for e-cover note issuance for customers / agents


Credit Control

·         Assist in monitoring of CBC compliance daily

·         Follow-up in unpaid cover note and monitoring of CBC closely

·         To monitor and follow up on agents CBC  and premium warranty to ensure they comply with CBC regulation

·         To ensure all payment refund / miscellaneous are done correctly.



·         SPM or GCE ‘O’ Level (or Higher) in any discipline

·         Diploma (or specialized vocational training in any related discipline


(i.e. insurance / accounting, etc.)

·         AMII, ACII

·         ACCA, CPA, CA, MIA


Minimum of 1 year relevant experience, within similar capacity & role


(i.e. language, IT software, etc.)

·   Basic computer operating

·   Good Knowledge in Microsoft Word / Excel


·         Able to communicate with all levels

·         Able to work independent


Ambitious, driven, accountable and proactive at work

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.  


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Affin General Insurance Berhad is a joint venture between AXA Group and Affin Holdings Berhad. We are one of the fastest growing general insurance companies in Malaysia, and the No.1 leader in Medical and Health insurance (source: ISM). We provide comprehensive and tailored protection solutions to individuals and businesses in the areas of Motor, Home, Accidental, Travel and Commercial insurance. 
We pride ourselves in conducting business responsibly, and building long-term relationship of trust when serving almost a million Malaysian customers, with over 800 employees in 22 offices, as well as over 4,000 agents nationwide, as well as our brokers and key bank partners.

We are the best organization that demonstrate drive, commitment and tenacity to champion diversity and inclusion with workplace practices that enable our current & future employees to achieve work-life integration. 
So, what are you waiting for? Come and JOIN us!