Business Support Manager

Location KUALA LUMPUR, Malaysia
Experience level Executive Role
Job details sector Health
Apply before Date not available



Prepare and present comprehensive analysis details of cost & utilisation report to HR of corporate clients.


Ensure timely Cost and Utilisation presentation analysis to corporate clients with GWP of 500K on quarterly basis.


Review the detailed Cost & Utilisation report and provide some observation and recommendations on medical trend of corporate clients.


Liaising with medical providers, members and HR to provide opinion on medical terms used as well as managing queries to Third Party Administrators.


Conduct staff briefings for corporate clients and managing helpdesk for members of corporate clients under group health.


Manage queries from HR, members or medical providers on medical terms.


Extracting of data and ensuring error free(no duplication) and complete data extraction, messaging, tagging and converting to PowerPoint presentation format.


Providing advice on claim matters based on medical knowledge background.


Consolidate and analyse comprehensive utilisation for AXA group health pool of clients as benchmarked standards.




Assist Individual Health underwriters on reviewing cases for underwriting of retail health products as required.


Additional supporting role on administrative and trainings to internal staffs and agents.


Provide training to BUs on standard cost & utilization report presentation.


Involved in ad hoc project assigned form time to time.





Diploma or Degree in any discipline especially on nursing/medical background and/or related



(i.e. insurance / accounting, etc.)

AMII /ACII / DMII or équivalent insu rance or médical qualifications



Minimum of 5 years’ experience in and /or similar role / capacity with nurse/medical background


(i.e. language, IT software, etc.)

Excel(Pivot,Macros, tagging code), PowerPoint


Technical knowledge on medical, Leadership skills


Negotiation skills, communication skills etc


Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.  


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Affin General Insurance Berhad is a joint venture between AXA Group and Affin Holdings Berhad. We are one of the fastest growing general insurance companies in Malaysia, and the No.1 leader in Medical and Health insurance (source: ISM). We provide comprehensive and tailored protection solutions to individuals and businesses in the areas of Motor, Home, Accidental, Travel and Commercial insurance. 
We pride ourselves in conducting business responsibly, and building long-term relationship of trust when serving almost a million Malaysian customers, with over 800 employees in 22 offices, as well as over 4,000 agents nationwide, as well as our brokers and key bank partners.

We are the best organization that demonstrate drive, commitment and tenacity to champion diversity and inclusion with workplace practices that enable our current & future employees to achieve work-life integration. 
So, what are you waiting for? Come and JOIN us!