Manager, Change Management

Location Hong Kong
Experience level Experienced Hire
Job details sector Health
Apply before Date not available
- Lead small-scale process improvement projects to enhance the customer claim experience
- Lead the team to support on a major system improvement project to enhance the efficiency, risk control, and fraud detection capability of existing claim and network management practice
- Above including:  
(1) design future claim and network management practice   
(2) implement small-scale process improvement projects  
(3) articulate business requirements for the major system improvement project and serve as SME on behalf of Claim and Network Management teams to work closely with IT, Digital, Compliance, Sales, and Marketing teams  
(4) lead a team on test planning and test execution  (5) lead change management (including user training plan and ramp-up plan) for the projects

- 7 years or above experiences in project/ claim management
- Able to work with stakeholders independently
- Experiences in health insurance industry is a plus
- Strong command in English and Chinese (spoken and written)
- Candidate with less experience will be considered as Assistant Manager

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.

AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.

We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.

1Based on 2013 Office of the Commissioner of Insurance market share statistics

We offer excellent career prospects and attractive remuneration package to the right candidates.