Business & Campaign Manager

Location KUALA LUMPUR, Malaysia
Experience level Experienced Hire
Job details sector Sales and Distribution
Apply before Date not available
Job Summary
1. Oversee all partnership campaigns including telemarketing, digital or direct marketing. 
2. Oversee Banca support & billing operations

Job Responsibilities:
1. Manage all partnership campaigns include telemarketing, digital or direct marketing and  ensure delivery of KPIs

- Ensure outsourced call centre, digital or direct marketing activities achieve sales & QA KPI

- Carry out campaign performance analysis, tracking and planning

Plan sales challenge to improve performance

2. Plan and ensure sufficient leads for telemarketing campaign

3. Roll out new sales activity under partnership campaign

- Work with respective stakeholders to setup new campaign & ensure smooth roll out of telemarketing campaigns

-  Ensure campaigns are compliant with internal & BNM guidelines

4. Portfolio profitability of partnership campaign, includes persistency, renewal, loss ratio

5. Oversee Banca Support, AXA Assistant & Digital Operation Support

Job Requirements:
1. Degree in any discipline
2. Relevant working experience in contact centre or insurance industry 
3. Minimum 3 to 5 years relevant working experience in similar position & must be  in supervision role
4. Able to work independently, a team player and able to motivate fellow team members

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.  


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Affin General Insurance Berhad is a joint venture between AXA Group and Affin Holdings Berhad. We are one of the fastest growing general insurance companies in Malaysia, and the No.1 leader in Medical and Health insurance (source: ISM). We provide comprehensive and tailored protection solutions to individuals and businesses in the areas of Motor, Home, Accidental, Travel and Commercial insurance. 
We pride ourselves in conducting business responsibly, and building long-term relationship of trust when serving almost a million Malaysian customers, with over 800 employees in 22 offices, as well as over 4,000 agents nationwide, as well as our brokers and key bank partners.

We are the best organization that demonstrate drive, commitment and tenacity to champion diversity and inclusion with workplace practices that enable our current & future employees to achieve work-life integration. 
So, what are you waiting for? Come and JOIN us!