Assistant Manager - Learning and Development

Location KUALA LUMPUR, Malaysia
Experience level Experienced Hire
Job details sector Human Resources & Diversity
Apply before Date not available
1) Responsible for the quality of training programmes
2) Able to facilitate experiential learning programmes and workshops 
3) To support the team in ensuring L&D intiatives are carried out using best practices which are focused on employee development align to the company directions and strategies.

1. Training Design
    * Assess and analyze to identify precise learning needs
    * Design and create training content, structure and devliery using            suitable delivery methods and learning methodologies. 
    * Plan and implement course roll-out

2. Training administration
    * To oversee the administration matters for every training session             with support from L&D Assistant
    * To troubleshoot with the team whenever problems arive, ascertain         urgency and solve promptly
    * Communicate effective with participants accurately on workshop             objectives, logistics and other misc learning needs
    *  Provide sufficient heads up time for participants to manage                   operations
    *  Continously use communication as a form of building a learning             culture

3. Vendor Management
    * Source and recommend vendors who meet organisation training             needs
    * Onboard and manage trainers to ensure they can exemplify AXA           values and core competencies whilst maintaining a good                       relationship
    * Ensure vendor create and sustain positive engaging learning                environment to delivery key learning objectives and abide by AXA          training standards

4. In-house Facilitator Management
    * Onboard and prepare in-house facilitators to ensure that they fully        understand the training session
    * Continually coach in-house facilitators to improve their facilitation          skills
    * Ensure in-house facilitator pool is replenish and upskilled annually
    * Manage in-house facilitator bookings for programs 

5. Course Evaluation
    * Evaluate facilitator/content quality after every session
    * Attend and observe workshops where neccesary to supervise                provide feedback to facilitator (in-house and external)
    * Revise the evaluation process to ensure its relevance and quality

6. Onboarding
    * Conduct onboarding programs
    * Ensure all mandatory onboarding programs are being executed            promptly
    * Revise the onboarding programs to ensure its relevance and                quality. Work with and communicate with relevant stakeholders in          the revision
    * Continously support new upgrades in the onboarding process to            enhance new hire experiences

7.  Workshop Facilitation
     * Facilitate internal workshops (Local/Global Based programs)                 which are purposeful for the organisation
     * To prepare and localized workshops to be relevant for local entities
     * Able to create an experiential learning experience for participants

8. Strategic Workforce Planning (SWFP)
    * To support in identifying, implementing and tracking of i                           interventions for development to upskill identified employees and           departments to achieve comapanys 2020 ambition
    * Provide support on the learning perspective to stakeholders in               managing the upskilling of employees (technical/soft skill)
    * Regular tracking to ensure upskilling of the identified employees             are progressing

1) Preferred Degree in Psychology, Human Resources, Business or any other fields. Certification in HR/L&D/Talent Management will be an added advantage
2) AMII/ACII/DMII or equivalent insurance qualifications are advantageous but not neccesary. 
3) Minimum 5 years of related HR experience. L&D and TM experience preferred. 
4) Skillsets are
    * Business Partnering
    * Learning Needs Analysis
    * Training design, delivery and evaluation
    * Presentation & Facilitation skills
    * Negotatiation
    * Have knowledge in e-learning

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?  Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.  


In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Affin General Insurance Berhad is a joint venture between AXA Group and Affin Holdings Berhad. We are one of the fastest growing general insurance companies in Malaysia, and the No.1 leader in Medical and Health insurance (source: ISM). We provide comprehensive and tailored protection solutions to individuals and businesses in the areas of Motor, Home, Accidental, Travel and Commercial insurance. 
We pride ourselves in conducting business responsibly, and building long-term relationship of trust when serving almost a million Malaysian customers, with over 800 employees in 22 offices, as well as over 4,000 agents nationwide, as well as our brokers and key bank partners.

We are the best organization that demonstrate drive, commitment and tenacity to champion diversity and inclusion with workplace practices that enable our current & future employees to achieve work-life integration. 
So, what are you waiting for? Come and JOIN us!