IT Business Analyst

Location PHILIPPINES, Philippines
Experience level Experienced Hire
Job details sector Information Technology
Apply before Date not available

Job Purpose

Help business implement technology solutions by determining the requirements of a project or program, communicate them clearly to all stakeholders, facilitators and partners and provide support all throughout the System Development Life Cycle

Critical Accountabilities

Key Result Areas

Major Activities


Challenges and Risks

·         Business Requirements Analysis

§  Liaise with relevant users on the scope & requirements that can be grouped into features for ballpark estimation during the Demand Categorization Process

·         Lead  requirement gathering analysis process and engage with business users, solution architects and delivery team to document,  review and edit business requirements (BRS) for IT Solutioning

·         Prioritize and maintain “Requirements Clarification Log” and “Traceability Matrix” for complex projects.

·         Liaise with relevant users on the UAT plans and test cases preparation.

·         Conduct system test results verification, sampling review prior to releasing system for UAT

·         Act as the IT coordinator to lead the users on the execution of user acceptance test and deployment / implementation activities

·         Facilitate the communication between IT, testers and business stakeholders to ensure all have a clear and complete understanding of the requirements

·         Provide support and coordination between IT, vendor or supplier and business representatives throughout the system development life cycle


·         Signed off BRS

·         Requirements Clarification Log

·         Traceability Matrix

·         Test Plan

·         UAT Signoff

·         User Manual (Functional)


·         Quality Assurance

·         Ensure compliance with all/IT governance activities during business requirements, QA and Post Implementation stages

Accomplished QA Checklist






·         Service Reliability

·         Conduct post implementation verification testing to ensure that changes or new systems are implemented to production per requirements

·         Collate feedback on system bugs and performance issues and submit them to IT for resolution

·         Monitor implemented systems and identify areas for improvement


Register of issues/bugs and status



·         Change and Issues Management

·         Effective management of change requests and issues raised during the project build to ensure solutions are delivered on time, within budget and according to agreed quality standards








Skills and Knowledge

Educational Qualifications

Relevant Experience

Graduate of  Information Management or related courses

·         2 – 3 years’ experience as Business Analyst

·         Relevant experience in insurance or other financial services

·         Experience developing instructional and procedural documentation and presentations




Personal Characteristics/Behaviors

Other Requirements


·         Strong analytical and problem solving skills

·         Ability to document business requirements and functional specifications

·         Ability to establish effective working relationships with clients and business representatives

·         Ability to provide technical training to end users

·         Results orientated with good communication and interpersonal skills

·         Comfortable working in a cross-functional environment

·         Ability to lead a team





·         High level of competency with Office Productivity Tools

·         Computer System Literacy – Intermediate to Advance



A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.