In 2016, Frédéric Sausset will race in the 24 Hours of Le Mans. Yet four years ago, he had both forearms and both lower legs amputated after catching a virulent bacterial infection during a do-it-yourself (DIY) home improvement accident. Frédéric and his family were immediately taken care of and given financial, material and psychological support by AXA's teams, who helped the whole family to learn how to live again and Frédéric to recapture his dreams.
AXA provides long-term personalized support for victims of life's accidents:
My job is to organize, manage, grow and diversify the assets of private clients. To do that, it is vital to build a long-term relationship founded on trust, openness and understanding of needs. Protection coverage can provide customers with an annuity to make up for the loss of income caused by major disability following an accident.
I work in a team dedicated to compensating victims of serious injuries due to accident. Because a serious injury has a devastating effect on the life of the victim and his or her family, I set up support measures through the Albatros mechanism to meet the needs I have identified after going out to meet the victim. These measures can include psychological support, adapting the home, help in getting back to work, educational support, domestic help and, more broadly, anything that will help victims to regain a degree of autonomy.
I am both a business owner and a general agent selling AXA products. For me, the general agents are the human face of the insurance business. Together with my team, our main role is to advise customers after a full analysis of their risks and financial needs, to follow their personal and professional development to make sure that they always have the right insurance and financial products, and to support them throughout, from signing the contract right through to paying out in the event of a claim.
Consumer habits and needs are changing rapidly. Our customers are now used to dealing directly and more or less instantaneously via the Internet, but they also need advice and a personal relationship. AXA has to be able to provide the same standard of interaction across all delivery channels. People must be free to choose how they want to interact with AXA at any time and be guaranteed a smooth, seamless high-quality user experience.
People, businesses and large corporations are all faced with a wealth of new opportunities - and new risks - arising from technological disruption, for example, or climate change; it is up to us to devise effective, innovative solutions to protect them.